The Hans Coco Palms, Puri — part of The Hans Hotels Visit the group site
The Hans Coco Palms, Puri
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The Hans Coco Palms, Puri

Hotel Policies

The essentials for your stay, at a glance.

Check-in & Check-out

  • Check-in: 10:00 AM
  • Check-out: 08:00 AM
  • Early check-in and late check-out are subject to availability and may attract additional charges.
  • The hotel reserves the right to refuse early check-in or late check-out during peak occupancy periods.

Child Policy & Extra Beds

  • Infants aged 0–5 years stay complimentary.
  • Children up to 12 years may stay free of charge on a room-only basis when sharing existing bedding with their parents or guardians. Charges for meals and extra beds, if required, will apply.
  • Children above 12 years are considered adults for accommodation purposes, and extra person charges apply.
  • Valid proof of age may be requested at check-in.
  • Extra beds and baby cots are subject to availability and additional charges.

Identification

  • As per Government of India regulations, every guest must present valid government-issued photo identification at check-in.
  • Foreign nationals must present a valid passport along with a valid visa.
  • Accommodation may be refused where valid identification is not provided.

Payment

  • Valid credit or debit card details may be required to guarantee a reservation.
  • A prepayment equivalent to the cost of the first night's stay is charged to the card provided at the time of booking, or collected through an advance payment method, within two days prior to arrival.
  • Major credit cards, debit cards, UPI and other approved payment methods are accepted.
  • All applicable government taxes and statutory levies are charged as per prevailing regulations.

Cancellation & No-show

Unless your selected rate plan states otherwise:

  • Cancellations made 5 days or more before the scheduled arrival date are refunded in full.
  • Cancellations made within 5 days of arrival incur a charge equal to one night's room rate, including applicable taxes.
  • In case of a no-show, the entire reservation amount is charged.
  • Refunds are processed to the original mode of payment within applicable banking timelines.
  • Promotional, discounted, corporate, group and non-refundable bookings may carry separate cancellation policies.

Smoking, Pets & Conduct

  • For the comfort, health, and safety of all our guests, smoking is not permitted in any guest rooms. Please note that a cleaning or restoration fee may apply if smoking occurs in a non-smoking room.
  • Pets are not allowed.
  • Guests are expected to respect the comfort and privacy of other guests.
  • The hotel reserves the right to refuse service or terminate accommodation in cases of misconduct, illegal activities, or violation of hotel policies.

Valuables & Liability

  • Guests are responsible for their personal belongings during their stay.
  • The hotel shall not be liable for loss, theft, or damage to valuables unless deposited with the hotel in accordance with applicable procedures.

These policies summarise the operational terms of your stay. The complete contractual terms, including reservation, modification and privacy provisions, are set out in our Terms & Conditions and Privacy Policy. For anything not covered here, write to crs@hanshotels.com or call +91 90400 30952.