Policies

This page sets out the Privacy Policy, Terms & Conditions and Cancellation Policy that apply when you use the website of The Hans Hotels or make a reservation at any of our hotels. Individual hotels may publish additional or specific terms on their own websites.

Privacy Policy

Commitment to Privacy

At The Hans Hotels, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a reservation with us.

Information We Collect

We may collect the following information:

• Name
• Email address
• Mobile number
• Postal address
• Booking and stay preferences
• Payment information (processed securely through authorised payment gateways)
• IP address and browser information
• Website usage data through cookies and analytics tools

How We Use Your Information

We use your information to:

• Process hotel reservations
• Confirm and manage bookings
• Provide customer support
• Respond to enquiries
• Personalise your guest experience
• Send booking confirmations and important service communications
• Share promotional offers (only where permitted or with your consent)
• Improve our website, services, and guest experience

Information Sharing

We do not sell or rent your personal information. Your information may be shared only with:

• Payment gateway providers
• Technology service providers
• Government authorities where required by law
• Legal or regulatory authorities where applicable

Cookies

Our website uses cookies to enhance user experience, analyse website traffic, remember user preferences, and improve website functionality. You may disable cookies through your browser settings, although certain website features may not function properly.

Data Security

We implement appropriate technical and organisational security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.

Third-Party Links

Our website may contain links to third-party websites, including the individual websites of our hotels. We are not responsible for the privacy practices or content of those external websites.

Updates to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with the revised effective date.

Terms & Conditions

Reservations

• By making a reservation through this website, you are booking directly with The Hans Hotels or the relevant hotel within the group.
• Reservations are subject to room availability and confirmation by the hotel.
• The applicable room rate, taxes, and inclusions displayed at the time of booking shall apply.
• Guests are requested to carefully review the room details, inclusions, cancellation policy, and payment terms before completing the reservation.

Payment

• Valid credit/debit card details may be required to guarantee the reservation.
• Certain bookings may require full or partial advance payment.
• All applicable government taxes and statutory levies shall be charged as per prevailing regulations.
• Our hotels accept major credit cards, debit cards, UPI, and other approved payment methods.

Guest Identification

• As per Government of India regulations, all guests (including accompanying adults and children, where applicable) must present a valid government-issued photo identification at the time of check-in.
• Foreign nationals must present a valid passport along with a valid visa.
• The hotel reserves the right to refuse accommodation if valid identification is not provided.

Additional Charges

• Any services not included in the reservation (such as meals, laundry, spa, airport transfers, minibar consumption, telephone charges, etc.) will be billed separately.
• Extra beds are subject to availability and additional charges.
• Early check-in and late check-out are subject to availability and may attract additional charges.

Cancellation Policy

Unless otherwise specified in your selected rate plan:

• Reservations cancelled within the free-cancellation window shown at the time of booking will receive a refund of the amount paid.
• Reservations cancelled after the applicable window, or in the case of a No Show, may incur cancellation charges as per the booked rate plan.
• Refunds, where applicable, will be processed through the original mode of payment within the applicable banking timelines.
• Promotional, discounted, corporate, group, and non-refundable bookings may have separate cancellation policies.

Contact Us

For any questions regarding these policies, please contact The Hans Hotels at 15, 3rd Floor, Hansalya Building, Barakhamba Road, Connaught Place, New Delhi 110001, or reach us at crs@hanshotels.com or 1800 572 2692.