Terms & Conditions & Privacy Policy | The Anya Hotel, Gurugram

Hotel Reservations

By making a reservation through this website, you are booking directly with Anya Gurugram.
Reservations are subject to room availability and confirmation by the hotel.
The applicable room rate, taxes, and inclusions displayed at the time of booking shall apply.
All applicable government taxes and statutory levies shall be charged as per prevailing regulations.
Guests are requested to carefully review the room details, inclusions, cancellation policy, and payment terms before completing the reservation.

Standard Check-in Time: 02:00 PM
Standard Check-out Time: 12:00 Noon
Early check-in and late check-out are subject to availability and may attract additional charges.

Valid credit card details may be required to guarantee the reservation.
A prepayment equivalent to the cost of the first night's stay will be charged to the credit card provided at the time of booking, or collected through an advance payment method, within two days prior to arrival.
The hotel accepts major credit cards, debit cards, UPI, and other approved payment methods.

As per Government of India regulations, all guests (including accompanying adults and children, where applicable) must present a valid government-issued photo identification at the time of check-in.
Foreign nationals must present a valid passport along with a valid visa.
The hotel reserves the right to refuse accommodation if valid identification is not provided.

Any services not included in the reservation (such as meals, laundry, spa, airport transfers, minibar consumption, telephone charges, etc.) will be billed separately.
Extra beds and Baby cot are subject to availability and additional charges.

Children up to 12 years of age may stay free of charge on a room-only basis when sharing existing bedding with their parents or guardians. Charges for meals and extra beds, if required, will apply.
Children above 12 years will be considered adults for accommodation purposes, and applicable extra person charges will apply.
Infants aged 0–5 years stay complimentary.
The hotel may request valid proof of age for children during check-in.

Unless otherwise specified in your selected rate plan:

Reservations cancelled 48 hours or more prior to the scheduled arrival date will receive a full refund of the amount paid.
Reservations cancelled within 48 hours of arrival will incur a cancellation charge equivalent to one night's room rate, including applicable taxes.
In case of a No Show, the entire reservation amount will be charged.
Refunds, where applicable, will be processed through the original mode of payment within the applicable banking timelines.
Promotional, discounted, corporate, group, and non-refundable bookings may have separate cancellation policies.

Reservation amendments are subject to room availability and applicable rate differences.
Changes to travel dates may result in revised room rates.
Certain promotional bookings may not permit modifications.

For the comfort, health, and safety of all our guests, smoking is not permitted in any guest rooms or within the hotel premises. Please note that a cleaning or restoration fee may apply if smoking occurs in a non-smoking room or hotel premises.
Pets are not allowed.
Guests are expected to respect the comfort and privacy of other guests.
The hotel reserves the right to refuse service or terminate accommodation in cases of misconduct, illegal activities, or violation of hotel policies.

Guests are responsible for their personal belongings during their stay.
The hotel shall not be liable for loss, theft, or damage to valuables unless deposited with the hotel in accordance with applicable procedures.
The hotel shall not be responsible for delays or inability to provide services due to circumstances beyond its reasonable control, including natural disasters, government restrictions, strikes, pandemics, or force majeure events.

For any questions regarding these Terms & Conditions or Privacy Policy, please contact us at crs@anyahotels.com or 1800 572 2692 (toll-free).